1. General provision
These General Terms and Conditions (hereinafter "GTC") govern the rights and obligations of the parties arising from the purchase contract concluded between the seller (specified in point 2) and the buyer (specified in point 3), which is the purchase and sale of goods and services (hereinafter "Products") on the Seller's Ecommerce Website.
974 05 Banská Bystrica
IČ DPH: SK2022289104 Entered by
: Okresný súd Banská Bystrica, file no. 12423 / S, section: Ltd.
Bank details: Tatra banka, as ., Hodžovo námestie 3, 850 05 Bratislava 55
Account number: 2926828855
Bank code: 1100
BIC / SWIFT: TATRSKBX
IBAN: SK80 1100 0000 0029 2682 8855
Phone: 0915 788 512
E-mail contact: [email protected]
Product return and complaint address:
034 01 Ružomberok
At this address, the buyer can make a claim for goods or services, file a complaint or other complaint.
Customer service: via phone or email contact on business days (Monday - Friday) between 8:00 am - 4:00 pm
Slovak Trade Inspection (SOI) Dolná 46, 974 00 Banská Bystrica 1
Department of Technical Product Control and Consumer Protection
Tel .: 048/412 49 69, 048/415 18 71
Fax: 048/4124 693
E-mail: bb @ soi.sk
Buyer - registered user of the system - the consumer or entrepreneur, natural or legal person who is on the basis of registration or filling out your contact information right to order products offered in the online store vendor.
A consumer is a natural person who, when concluding and performing a consumer contract, does not act within the scope of his business, employment or profession.
Entrepreneurs will mean:
· a person registered in the Commercial Register,
· a person doing business on the basis of a trade license,
· a person doing business on the basis of a non-trade license pursuant to special regulations,
· a person who carries out agricultural production and is registered in a special regulation
Rights and Obligations of the Seller The
Seller is obliged: to deliver the products in the agreed quantity, quality and deadline on the basis of an order confirmed by the Seller to the Buyer and to pack them or equip them for transport in the way necessary for its preservation and protection; to ensure that the delivered product complies with the valid legal regulations of the Slovak Republic (hereinafter referred to as “SR”), to hand over to the Buyer together with the product in written or electronic form at the latest all documents necessary for taking over and using the product and other documents prescribed by valid legislation. The Seller has the right to a proper and timely payment of the purchase price from the Buyer for the delivered products. The Seller has the right to cancel the order if, due to the sellout of the inventory or the unavailability of the product, the Seller is unable to deliver the product to the Buyer within the period specified by these GTC or at the price stated in the Seller's e-shop. The customer will be informed about the cancellation of the order by phone or e-mail and in the case of payment of the purchase price or part thereof, the funds will be returned within 14 days to the account specified by him, unless otherwise agreed with the seller.
Rights and obligations of the buyer
The buyer is obliged to: take over the purchased or ordered products, pay the seller the agreed purchase price within the agreed maturity period, do not damage the good business name of the seller, confirm the receipt of products in the delivery note by his signature or the person authorized by him. The Buyer has the right to deliver the products in quantity, quality, time and place agreed by the parties in the binding acceptance of the order.
4. Online store
Internet electronic commerce (hereinafter referred to as "e-commerce") is a website vendor nachádzjúca is the ineternetovej domain confer.shop placed on the Internet, which allows it to purchase products exhibited.
5. Order, conclusion of contract
An order is a contract of sale on the basis of which the sale of the product is realized by the seller to the buyer and arises by obligatory sending of the electronic form of the e-shop containing information about the buyer, list of ordered products from the e-shop offer and price of these products. Orders can be placed electronically, by telephone or in person. By placing an order, the buyer confirms that he / she is familiar with the GTC and that he / she agrees with them.
The customer can order any product with the "Add to Cart" button. All received electronic orders are considered as a proposal to conclude a purchase contract and are not considered binding. The acceptance of the proposal for the conclusion of the contract by the operator shall be effected by electronic confirmation (e-mail) of the electronic order, thus creating a legal obligation between the operator and the buyer.
When you press the “Add to Cart” button , the product you ordered is automatically added to your shopping cart, which is always available for viewing. The condition of validity of the electronic order is true and complete completion of all registration data required and particulars. Each order must contain: buyer's name, contact person, postal and billing address, telephone number; if the buyer has the ID, VAT and VAT ID; product order code, quantity, date of order, payment method, product takeover. The seller handles orders in the order in which they arrive. Pursuant to Section 588 of the Civil Code, the seller is obliged to hand over the object of purchase to the buyer and the buyer is obliged to take over the object of purchase and pay the agreed price for it to the seller. The buyer has the right to cancel the order free of charge, only on the day the order is issued and if the products have not yet been invoiced by the seller. The order can be canceled by phone or in writing (by e-mail or post). The Seller shall confirm the cancellation of the order to the Buyer in writing (by e-mail or post). The buyer fully acknowledges electronic communication mainly through e-shop, e-mail communication as well as telephone communication.
The period during which the seller is bound by his offer of products presented on the seller 's e-shop, including the price, is 24 hours from the sending of the notice of receipt of the order to the buyer.
In addition to the general provisions of the Civil Code, business relations (as well as other legal relations that may arise from this) with natural persons who do not act in concluding and fulfilling consumer contracts under these GBT within the scope of their business, employment or profession regulations, especially Act no. 102/2014 Coll. on the protection of consumers in the sale of products or the provision of services on the basis of a distance contract or a contract concluded off the premises of the seller and on amendments and supplements to certain laws, Act no. 250/2007 Coll. on Consumer Protection and on Amendment to Act of the Slovak National Council no. 372/1990 Coll. on offenses, as amended, Act no. On electronic commerce (based on Directive 2000/31 / EC of the European Parliament and of the Council of 8 June 2000); On State Control of the Internal Market in Consumer Protection Matters and on Amendments to Certain Acts. For business relations (as well as other legal relations that may arise from it) with legal entities, resp. with natural persons - entrepreneurs, the provisions of the Commercial Code, resp. Of the Civil Code.
6. Withdrawal from contract
The Seller shall be entitled to withdraw from the Purchase Agreement due to the sellout of inventory, unavailability of the product or if the manufacturer, importer or supplier of the product agreed in the Purchase Agreement has discontinued production or made such serious changes as , or if, even with all reasonable efforts to do so, he is unable to deliver the product to the customer within the time limit specified in these Terms and Conditions or at the price indicated on the online store.
The consumer is entitled to withdraw from the contract under the conditions stipulated by Act no. 102/2014 Coll. on the protection of consumers in the sale of products on the basis of a distance contract or a contract concluded off the premises of the seller and amending and supplementing certain laws within 14 days of the date of receipt of the products without giving a reason.
Products shall be deemed to have been taken over by the Client at the moment when the Client or a third party designated by him, except the carrier, accepts all parts of the ordered Products, or if:
(a) the products ordered by the consumer in a single order are delivered separately, at the moment of receipt of the last product delivered;
(b) supplies a product consisting of several parts or pieces at the time of receipt of the last part or piece;
(c) it delivers the product repeatedly for a specified period, at the time of receipt of the first product delivered.
The consumer shall be entitled to withdraw from the contract by means of the form set out in Annex no. 1 of these conditions. If the consumer has the right to cancel the contract applies returns products seller, by sending the address of the seller mentioned above or otherwise agreed in advance with the seller no later than 14 days from the day when their right of withdrawal exercised. The product must not show any signs of use and must be sent to the seller with proof of purchase, complete accessories, documentation, packaging, etc. The consumer has the right to unpack and test the products after taking the product within the withdrawal period in a similar way as is usual in a traditional physical shop, ie to test the products to ascertain the characteristics and functionality of the products, days to return to the seller (a product used to a greater extent than is sufficient to test it cannot be returned, unless the seller decides otherwise in a particular case). If the product shows signs of damage or use, or the product is incomplete, the seller pursuant to § 9 par . 1, without undue delay, within 14 days of the date of receipt of the notice of withdrawal, shall reimburse all payments received from the consumer under or in connection with the contract. Subsequently, the Seller shall claim for damages incurred by the consumer by agreement or in civil proceedings for the returned damaged, used or incomplete product . Damage to the packaging and the product itself shall be accepted by the Seller solely to the extent that it has not been prevented by adequate testing of the product under this provision of these Terms, ie that does not exceed the scope of treatment necessary to ascertain the properties and functionality of the product. The consumer may withdraw from the contract for the delivery of the product even before the withdrawal period begins.
In order to exercise the consumer's right of withdrawal, any clearly worded statement of the consumer expressing his / her will to withdraw from the contract (for example by letter sent by e-mail) to the seller's address is sufficient. Seller shall, without delay, within 14 days of delivery of notice of withdrawal from the contract reimburse all payments made by him received under the contract or in connection therewith, including the cost of shipping, delivery and postage and other costs and fees .
On withdrawal from the contract for the sale of the product, the seller shall not be obliged to reimburse to the consumer all payments received by him under or in connection with the contract, including transport, delivery and postage and other costs and charges before the product is delivered to him or until the consumer proves that the product has been returned to the seller, unless the seller suggests picking up the product in person or through a person authorized by him. If the consumer withdraws from the distance contract, the cost of returning the product to the seller shall be borne by the consumer.
The seller is obliged to return to the consumer these payments in the same way as the consumer used in his payment. This is without prejudice to the consumer's right to agree with the seller on a different payment method if no additional charges are made to the consumer. The seller is not obliged to reimburse the consumer for additional costs if the consumer explicitly chooses a delivery method other than the cheapest normal delivery method offered by the seller. An additional cost is the difference between the delivery cost chosen by the consumer and the cost of the cheapest normal delivery method offered by the seller.
The consumer is obliged to send the product back or hand it over to the seller or the person authorized by the seller to take over the product at the latest within 14 days from the date of withdrawal. This does not apply if the seller suggests picking up the product in person or through a person authorized by him. The period referred to in the first sentence shall be deemed to be maintained if the product was handed over for carriage no later than the last day of the period. In the event that the consumer withdraws from the contract and delivers the product to the seller that is damaged or incomplete, the seller is entitled to compensation equal to the value of repairing the product and restoring the product to its original condition.
The consumer may not withdraw from the contract for:
(a) the provision of a service where its provision has been started with the express consent of the consumer and the consumer has declared that he has been duly advised that, by expressing such consent, he loses the right of withdrawal after the service has been fully provided;
(b) the sale of a product or the provision of a service the price of which depends on price movements on the financial market which the seller cannot control and which may occur during the withdrawal period;
(c) the sale of a product manufactured to the specific requirements of the consumer, a tailor-made product or a product intended specifically for one consumer;
(d) the sale of a product enclosed in a protective container which is not appropriate for health or hygiene reasons and whose protective container has been broken after delivery;
(e) the sale of a product which, by reason of its nature, may be inseparably mixed with another product after delivery;
(f) carrying out urgent repairs or maintenance as specifically requested by the seller; this does not apply to service contracts and contracts for the sale of a product other than the spare parts necessary to carry out repair or maintenance, if they were concluded during the seller's visit to the consumer and the consumer did not order those services or products in advance;
(g) the transport of products or the provision of services related to leisure activities and under which the seller undertakes to provide such services within the agreed time or within the agreed time.
7. Processing and protection of personal data
By completing a binding order or registration form within the seller's e-shop, the buyer gives the seller consent to collect and archive personal information about the buyer and his purchases. The seller is committed to disclose such data to third parties and the data provided will be processed in accordance with the Act. 428/2002 Coll. and Act no. 122/2013 Coll. on protection of personal data and valid legal regulations of the Slovak Republic. An exception is made by the companies to which the seller delivers the ordered product to the buyer and to which the seller can provide contact information to the buyer for this purpose . The seller is committed to the buyer only require data that are used exclusively for the needs of the seller related to the fulfillment of the obligations arising from the purchase contract (name, permanent address, including ZIP code, telephone number and e-mail address). The Buyer declares that it agrees in accordance with Act no. 122/2013 Coll. On the protection of personal data, as amended, so that the seller processes and stores his personal data, which are necessary in the activity of the seller and process them in all his information systems. The Buyer grants this consent to the Seller indefinitely. The operator is committed to that request and upon written or telephone request of the buyer and without giving reasons at any time his personal data deleted from its database. The registered buyer can update personal data directly in the online mode on the e-shop immediately after login.
8. Methods of payment, payment terms
All prices are final. Products may be paid by bank transfer to the seller's account. In the case of a bank transfer payment, the buyer may, after confirming the order, print an advance invoice sent by e-mail containing information about the seller's product, price and account, to which the advance invoice is to be paid. When paying by bank transfer, the order number must be entered as a variable symbol.
9. Delivery terms
Standard delivery times on working days are usually listed for each product on the e-shop. If we or our supplier do not have the ordered product in stock, we will notify you by telephone of the order confirmation of the nearest possible delivery date, usually within 30 calendar days or we will propose a suitable alternative. If the courier does not reach you, links are with you on the telephone number listed for registration and arrange the most appropriate delivery date of the product. The buyer is obliged to take over the ordered product at the agreed place and at the agreed time. Until full payment of the price of ordered product the client ordered product remains in the ownership of the seller. The buyer is obliged to check the shipment, ie the product and its packaging immediately after delivery. If the buyer finds that the product or the packaging of the product is mechanically damaged, it is obliged to notify the carrier and check the condition of the product in his presence. If damage to the product is found, the buyer is obliged to make a record of the extent and nature of the product damage, the correctness of which is confirmed by the carrier. On the basis of such a record delivered to the seller, the seller may subsequently provide the removal of the product defect, a discount on the product or, in the case of irremovable product defects, to deliver a new product to the buyer. Normal delivery hours are from 8:00 am to 5:00 pm on weekdays .
The seller is committed dodaťobjednané products buyer at the address provided by the buyer indicated in the order form as the delivery address. Products are delivered by courier company TOPTRANS, forwarding or our vehicles. For courier delivery tel. number.
In case of interest in personal collection, the client will be informed by e-mail that his product is ready at the point of delivery and can download it within the next 7 calendar days from receiving the information.
Shipments that are returned as not picked up are re-sent only upon your request.
10. Postage and packing
Courier: Price depends on quantity of delivered goods
Personal collection: 0 €
Packaging: Price depends on quantity of supplied goods
11. Complaints procedure (liability for errors, warranty, complaints)
The Seller is liable for product defects and the Buyer is obliged to immediately file a claim with the Seller in accordance with the applicable Complaints Procedure. Complaints procedure shall apply to the product purchased by the buyer from the seller in the form of e-commerce to e-shop seller. Complaints procedure in this form is valid for all business cases, unless other contractual terms are agreed. The Buyer has the right to claim a warranty from the Seller only for a product which shows errors caused by the manufacturer, supplier or seller, is covered by the warranty and was purchased from the Seller.
The Buyer is obliged to inspect the product upon receipt of the product. If it fails to do so, it may only claim from the errors found during this inspection if it proves that the product was already present at the time of the product takeover. During the warranty period, the customer has the right to rectify the error free of charge after submitting the product, together with the warranty card and proof of payment to the seller or authorized representative of the seller. The customer is obliged to present the accessories, documentation and instructions to the seller or an authorized representative of the seller only if it is of importance for the assessment of the condition of the product when asserting liability for product defects. If the product is defective, the customer has the right to lodge a complaint at the seller's premises in accordance with the provisions of Art. § 18 par . 2 of the Act by delivering the product to the seller's establishment.
The Seller advises the Buyer to insure the shipment with the product. The seller does not take delivery of the product sent on delivery. The commencement of the complaint procedure is also the day of the complaint. The claimed product must be delivered to the seller's registered office, unless the seller or the designated person specifies otherwise (eg to deliver the product directly to the designated person).
The Seller is obliged to accept the claim in any establishment in which acceptance of the claim is possible, ie at its registered office or at the designated person in accordance with the provisions of the provisions of Art. § 18 par . 2 of the Act. In the place designated for receiving complaints, the seller is obliged to ensure the presence of a person authorized to handle complaints in accordance with the provisions of Art. § 18 par . 3 of the Act. The Buyer is obliged to claim the product defects at the Seller without undue delay, otherwise the Buyer shall lose the right to the Seller for free removal of the defect. The seller or designated person shall issue to the buyer a confirmation of the claim of the product in a suitable form chosen by the seller, eg. in the form of an e-mail or in writing, in which it is obliged to accurately indicate product defects in accordance with the provisions of Art. § 18 par . 5 of the Act and to inform the consumer about his rights under § 622 and ust. § 623 of the Civil Code. If the complaint is made by means of remote communication, the seller is obliged to deliver the confirmation of the claim immediately to the buyer; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with the proof of complaint handling; confirmation of the claim does not have to be delivered if the buyer has the opportunity to prove the claim otherwise. Based on the buyer's decision, which of its rights under § 622 and ust. Section 623 of the Civil Code shall be applied, the seller or the designated person is obliged to determine the manner of settlement of the complaint according to the provisions of § 2 let. m) of the Act immediately, in more complicated cases within 3 days from the beginning of the complaint procedure, in justified cases, especially if a complicated technical evaluation of the condition of the product is required, no later than 30 days from the day of the complaint procedure. After determining the method of settling the claim, the seller or the designated person will process the claim immediately, in justified cases the claim can be settled later. However, the claim must not be processed for more than 30 days from the date of claim. After the expiry of the period for settling the claim, the consumer has the right to withdraw from the contract or the right to exchange the product for a new product. The seller informs the buyer about the termination of the complaint procedure and the result of the complaint in a form agreed between both parties (by e-mail) and at the same time the complaint protocol with the product will be delivered to the buyer. If the buyer has made a claim for the product within the first 12 months after the conclusion of the purchase agreement, the seller may only refuse the claim on the basis of an expert opinion or an opinion issued by an authorized, notified or accredited person or an opinion of the designated person. Regardless of the outcome of the expert assessment, the seller may not require the buyer to pay the costs of the expert assessment of the product or other costs related to the expert assessment of the product. If the buyer lodged a product claim after 12 months from the conclusion of the purchase contract and the seller rejected it, the person who settled the claim is obliged to indicate in the document on the claim settlement to whom the buyer can send the product for professional assessment. If the buyer sends the product for professional assessment to the designated person specified in the claim settlement document, the cost of the expert assessment of the product, as well as all other related costs reasonably incurred, shall be borne by the seller regardless of the result of the expert assessment. If the Buyer proves the Seller's responsibility for the claimed product defect by professional judgment, he / she can re-claim the claim; the warranty period does not expire during the professional assessment of the product. The seller is obliged to pay to the buyer within 14 days from the date of the complaint again all the costs incurred for the professional assessment of the product, as well as all related costs reasonably incurred. A reclaimed claim cannot be rejected.
The Buyer is not entitled to claim a warranty for defects which were notified to the Seller at the time of the conclusion of the Contract or which, in view of the circumstances in which the Purchase Contract was concluded, he must have been aware of.
The warranty claim of the seller by the buyer expires:
· failure to submit proof of payment,
· failure to report any obvious defects in product takeover,
· expiration of the product warranty period,
· mechanical damage to the product caused by the buyer,
· use of the product in conditions that do not correspond to their natural, chemical and mechanical conditions,
· improper handling, servicing or neglect of product care,
· damage to the product by excessive loading or use contrary to the conditions stated in the documentation, general principles, technical standards or safety regulations in force in Slovakia,
· damage to the product through unavoidable and / or unforeseeable events,
· damage to the product by accidental deterioration and accidental deterioration,
· unprofessional intervention,
· transport damage ,
· damage by water, fire, static or atmospheric electricity, or other force majeure,
· by tampering with an unauthorized person.
The seller is obliged to handle the claim and terminate the claim procedure in one of the following ways:
· By submitting a repaired product
· product replacement ,
· by returning the purchase price of the product,
· by paying a reasonable discount on the product price,
· a written call for acceptance of the performance determined by the seller,
· by reasoned rejection of the product claim.
The Seller is obliged to issue a written document on the method of determining the complaint handling and the complaint handling to the Buyer no later than 30 days from the date of submitting the complaint via the postal or courier or delivery service provider or by e-mail.
The warranty period is 24 months (unless another warranty period is specified for specific cases) and commences from the date of receipt of the product by the buyer. The warranty period is extended by the period during which the buyer could not use the product due to warranty repair of the product.
In the case of exchange of product for a new buyer gets a document for specifying the replaced product, and any other complaints shall apply to the original delivery note and the complaint document. In the case of replacement of the product for a new one, the warranty period will start again from the new product, but only for the new product. If the seller terminates the complaint procedure as a justified rejection of the complaint, but the product defect objectively exists and has not been removed, the buyer can exercise his right to rectify the product defect through the court.
Liability for Defects of Sold Case
1. If the defect is removable, the buyer has the right to be removed free of charge, in a timely and proper manner. The Seller shall remove the defect without undue delay.
2. Instead of removing the defect, the Buyer may require replacement of the item or, if the defect concerns only a part of the item, replacement of the part, if this does not incur disproportionate costs to the seller in relation to the price of the product or the severity of the defect.
3. Instead of removing the defect, the Seller may always replace the defective item with a defective item, unless this causes the Buyer serious difficulties.
1. If it is a defect that cannot be remedied and which prevents the thing from being properly used as a defect-free thing, the buyer has the right to replace the thing or withdraw from the contract. The same rights belong to the buyer in the case of removable defects, but if the buyer can not properly use the thing due to the re-occurrence of the defect after repair or for a larger number of defects.
2. In the case of other irremovable defects, the buyer is entitled to a reasonable discount on the price of the item.
The buyer is obliged to check the shipment, ie the product and its packaging immediately upon its delivery. If the buyer finds that the product or the packaging of the product is mechanically damaged, it is obliged to notify the carrier and check the condition of the product in his presence. If the product is found damaged during its handover to the buyer, the carrier is obliged to immediately make a record of the extent and nature of the product damage (damage record), the accuracy of which will be confirmed by the accepting party. Liability for damage during transport lies with the carrier as all product is insured. On the basis of such a record delivered to the seller, the seller may, after the conclusion of the damage event with the carrier, provide the removal of the product defect, a discount on the product or in case of irremovable product defects deliver a new product to the buyer.
Claims for mechanical damage to the product, which was not apparent at the time of receipt of the shipment, must be made immediately after receipt of the shipment, but no later than within 24 hours of receipt of the product. Later claims of mechanical damage to the product can no longer be accepted.
Before first use, the buyer is obliged to study the Slovak warranty including instructions for operation and then consistently manage this information.
The customer is obliged to check the completeness of the package when receiving the product. When delivered by courier, the buyer must write a complaint report on the spot about the incompleteness of the package.
The warranty does not cover normal wear and tear (or parts thereof) caused by use. Therefore, shorter product life cannot be considered a defect and cannot be claimed. Minor change of tread pattern is reserved and is not subject to complaint. Rights arising from liability for defects shall apply to the seller from whom the thing was purchased. However, if there is another repairer (Authorized Service Center) that is closer to the seller or the buyer, the buyer will exercise the repair right with the repairer. If it is not possible to provide repair in this way, the seller will arrange for repair. If another person is designated to carry out the repair (eg authorized service), the seller is obliged to accept the claim. The seller is obliged to accept the complaint, but then forward it to the authorized center. The Seller shall decide on the complaint immediately, in difficult cases, based on the statement of an authorized service. This period does not include the time required for expert assessment of the defect.
To make a claim, please follow these steps:
Send an email to the seller's email address stating:
· Order number
· Product name
· Fault description
When shipping the product, please make sure to pack the product correctly and use damping material or proper fillings to prevent damage to the product during shipping. When making a claim, the Buyer is obliged to deliver the products to the Seller's address, together with the completed return form or enclose a cover letter containing the name, address, telephone number, email address, date and signature of the customer.
12. Final provisions and other provisions
The Seller reserves the right to change these General Terms and Conditions. The obligation to notify in writing the change in these General Terms and Conditions is fulfilled by placing it on the seller's e-shop. Relations not regulated by these general business conditions are subject to the relevant provisions of the Civil Code, the Commercial Code, Act no. On electronic commerce (based on Directive 2000/31 / EC of the European Parliament and of the Council of 8 June 2000) and on the amendment of Act no. On State Control of the Internal Market in Consumer Protection Matters and on Amendments and Supplements to Certain Acts, as amended by Act no. As amended and Act no. 102/2014 Coll. on the protection of consumers in the sale of goods or provision of services on the basis of a distance contract or a contract concluded off the premises of the seller and amending and supplementing certain laws. These general terms and conditions come into effect against the buyer by concluding the purchase contract. By placing an order, the Buyer confirms that he has read and understood these General Terms and Conditions. If the customer is not satisfied with the way the seller has equipped its complaint or the opinion that the seller has violated his rights, the customer has the right to contact the seller to request corrective action. If the seller responds to the customer's request pursuant to the previous sentence, or fails to respond within 30 days of the date of dispatch by the customer, the customer has the right to file an alternative dispute resolution pursuant to Section 12 of Act no. On alternative dispute resolution of consumer disputes and on amendments and supplements to certain acts. The competent body for alternative dispute resolution with the Seller is the Slovak Trade Inspection or another relevant authorized legal entity registered in the list of entities of alternative dispute resolution maintained by the Ministry of Economic Slovak Republic (the list is available at http: // www.mhsr.sk) ; the customer has the right to choose which of these ADR entities to contact. The customer may use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit a proposal for an alternative resolution of his consumer dispute.
Annex no. 1 Terms and Conditions - standard form for withdrawal
In Banská Bystrica, 8.6.2016.